Buy Flowers Online: Terms for Harrow on the Hill Flower Delivery

Terms & Conditions for Online Flower Delivery in Harrow on the Hill

Introduction

Welcome to Flowers Harrow on the Hill. These Terms & Conditions govern the purchase and use of our online flower delivery services across Harrow on the Hill and surrounding areas. By placing an order through our website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. Please review them carefully before making a purchase, as they affect your rights and liabilities under the law.

Scope and Application

These Terms & Conditions apply to all customers ordering flowers and related products through the Flowers Harrow on the Hill website for delivery or collection within Harrow on the Hill and neighbouring locations. All references to “we”, “us”, or “our” relate to Flowers Harrow on the Hill; “you” or “your” refer to the customer or user placing the order.

Order Process

Our online flower delivery process is designed to be simple, secure, and efficient. When you place an order on our website, the following steps apply:

Product Selection: Browse our online catalogue to view the range of flowers and arrangements available for delivery throughout Harrow on the Hill and nearby areas.
Personal Details: Enter accurate personal details including your name, address, delivery address (if different), and any special instructions.
Order Review: Review your selection and ensure all order details, such as recipient information, delivery date, and message cards, are correct before proceeding.
Order Confirmation: After submitting your order, you will receive an on-screen confirmation, followed by an order confirmation email. This email is an acknowledgement that we have received your order, not an acceptance of it.
Acceptance: Accepting your order is at our sole discretion and subject to availability. We reserve the right to cancel an order if, for example, the requested flowers are unavailable or if payment cannot be obtained.

Product Availability and Substitution

We strive to ensure that all flowers and arrangements displayed on our website are available for prompt delivery across Harrow on the Hill. However, due to the perishable nature of flowers, certain varieties may be unavailable at times. If necessary, we reserve the right to substitute flowers or packaging with items of equal or greater value and similar appearance, without prior notice. We will make reasonable efforts to inform you of any significant substitutions.

Delivery

We offer flower delivery services across Harrow on the Hill and surrounding areas. Standard delivery hours and days are listed on our website, and available delivery windows will appear during checkout. It is your responsibility to ensure the recipient’s address is full and accurate. While we strive to meet your delivery preferences, delivery times cannot be guaranteed.

If the recipient is unavailable at the time of delivery, our delivery driver may leave the flowers with a neighbour, in a safe place, or attempt redelivery. Flowers Harrow on the Hill is not liable for delivery issues arising from incorrect, incomplete, or inaccessible delivery addresses provided by you.

Payments

Payment is required in full at the time of placing your order. We accept payment by the methods advertised on our website, which may include credit/debit cards and other online payment platforms. All transactions are processed securely. Once payment is verified, your order will be processed. Any payment issues may result in the cancellation or delay of your order.

All prices are in Pounds Sterling (£) and include VAT where applicable. We reserve the right to change our prices at any time, but confirmed orders will be honoured at the price stated at the time of purchase.

Cancellations and Amendments

You may cancel or change your order, but due to the perishable nature of flowers and our commitment to fast delivery, cancellations or changes must be made before your order is prepared or dispatched. To request a cancellation or amendment, please do so as soon as possible via the contact methods provided on our website. Once your order has been prepared, dispatched or delivered, it cannot be cancelled or refunded.

If we are unable to fulfill your order due to unavailability or other unforeseen circumstances, we will contact you promptly to arrange an alternative, a new delivery date, or a full refund.

Returns and Refunds Policy

As flowers are perishable goods, returns are generally not accepted. If the flowers you receive in Harrow on the Hill do not match your order, arrive damaged, or do not arrive at all, please contact us within 24 hours of receipt. Where appropriate, we will offer a replacement or a full/partial refund according to the circumstances. We may request a photograph of the product received to assist in resolving your issue efficiently.

Refunds, where granted, will be made using the original payment method and may take several working days to appear, depending on your bank or payment provider’s policies.

Quality and Care

Our experienced florists strive to ensure every flower arrangement delivered in Harrow on the Hill is of the highest quality and freshness. We recommend that recipients follow the care instructions provided to maximise the longevity of flowers. Some variation in colour, size, and composition may occur due to seasonal and supplier availability.

Customer Responsibilities

By placing an order, you confirm the following:

You are aged 18 years or older.
You have legal authority to use the payment method provided.
All information provided is accurate and up to date.
You have permission to provide recipient information where it is different from your own.

If your details or the delivery address are incorrect, this may lead to delays or non-delivery, for which we do not accept responsibility.

Liability

We provide our online flower delivery service in Harrow on the Hill and surrounding areas with every reasonable care. However, we shall not be liable for:

Indirect, incidental, or consequential losses or damages arising from late, non-delivery, or any circumstances beyond our reasonable control (including, but not limited to, adverse weather, transport disruption, or third-party delays).
Minor variations or substitutions in the colour, style, or size of flowers supplied, where this does not fundamentally impact the value or nature of your order.
Failure to deliver where the recipient’s address is incomplete or inaccessible, or the recipient is not at the address provided and no alternative arrangements can be made.

Our total liability to you in respect of any contract will not exceed 100% of the value of the affected order. Nothing in these Terms & Conditions limits our liability for death or injury caused by negligence, or for fraud, or for other liabilities which cannot be excluded or limited under applicable law.

Intellectual Property

All content on the Flowers Harrow on the Hill website—including product images, descriptions, and branding— is protected by copyright, trademark, and other intellectual property rights. Any use of our content without express written permission is strictly prohibited.

Data Protection and Privacy

We process your personal information only as necessary to fulfil your order and in accordance with applicable data protection laws. Further details on how we handle your data can be found in our Privacy Policy available on the website.

Amendments to Terms & Conditions

We reserve the right to update or change these Terms & Conditions at any time. Any changes will be posted on our website, and it is your responsibility to review them before placing an order. Continued use of our services signifies acceptance of any revised terms.

Severance

If any part of these Terms & Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect.

Governing Law and Jurisdiction

These Terms & Conditions, and any dispute arising from or in connection with them or our online flower delivery services, shall be governed by and construed in accordance with the laws of England and Wales. By placing an order you agree to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions regarding these Terms & Conditions, your order, or require assistance, please use the contact options provided on our website. Our customer service team is here to help and ensure your experience with Flowers Harrow on the Hill is a positive one.

These Terms & Conditions are effective for all orders placed for delivery in Harrow on the Hill and the surrounding areas.