Returns, Refunds & Complaints Policy

Our Fresh Flowers Guarantee for Harrow on the Hill

At Flowers Harrow on the Hill, we are committed to delivering the very best in floral quality and customer care. As a trusted local florist serving both households and businesses in Harrow on the Hill and the surrounding area, we stand behind the freshness and beauty of every arrangement we offer. Your satisfaction is our top priority, and we aim to deliver flowers that delight every recipient.

Damaged on Arrival Policy

If, on the rare occasion, your flowers arrive in less than perfect condition, rest assured we are here to help. All parcels and bouquets should be inspected as soon as they are delivered. If you notice any damage to your flowers or packaging upon delivery, please notify us as soon as possible. To assist us in resolving your concern quickly, we respectfully ask that you provide a clear description of the issue along with a photo of the damaged item and its packaging. We will then investigate and offer a prompt resolution.

Freshness Window Guarantee

We guarantee that our fresh flowers will last beautifully for a minimum of five days from the delivery date, provided they receive suitable care (such as fresh water and a cool location away from direct sunlight or heat sources). Our florists select only the freshest blooms and arrange them with care, tailored to the preferences and needs of each customer in Harrow on the Hill. In the unlikely event that your flowers do not meet our freshness guarantee within the advised care window, please contact us promptly so we can make it right.

Refund & Replacement Options

Your happiness with our service and products is of utmost importance. If your order arrives damaged, fails to meet our freshness guarantee, or otherwise does not live up to expectations, we will offer you a replacement bouquet or a full refund, based on your preference and the specific circumstances. In some cases, we may also provide store credit for future orders. Our team will work with you to ensure the selected solution is prompt and satisfactory. Please note that requests for refunds or replacements should be made within 48 hours of delivery to ensure eligibility.

Complaints Process

Our customers are at the heart of everything we do, and we welcome any feedback—positive or negative—to help us continuously improve. Should you have any complaints about your flowers or service, please reach out to us with your order information and details of your experience. Once we receive your complaint, our team will investigate the matter and respond as quickly as possible, usually within two working days. We are dedicated to finding a fair and friendly resolution that upholds our reputation as a dependable Harrow on the Hill florist.

Trusted Service in Harrow on the Hill

Flowers Harrow on the Hill takes pride in being the local florist of choice for both homes and businesses throughout the area. Our commitment to fresh flowers, customer satisfaction, and reliable service forms the foundation of our business. Thank you for trusting us with your special moments, celebrations, and gifting needs.

For any questions about our returns, refunds, or complaints process, please contact us and we will be happy to assist you.